Lake House Ternsche seen from the garden side, with a view across the terrace

For Guests

House Rules

Friendly guidance so that everyone feels at home and our house by the lake stays in its beautiful condition.

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Dear guests,

we are delighted to welcome you to our exceptional holiday home on Lake Ternsche. So that everyone feels comfortable and the house stays in its good condition, we kindly ask you to observe the following notes. Thank you very much for your understanding and consideration.

Arrival and departure

  • Arrival from 3:00 pm, departure by 11:00 am. Please arrange any different times with us in advance.
  • The house has an electronic lock – please enter your personal access code to open it.
  • On arrival: please briefly check the condition of the house and report any damage to us immediately.
  • On departure: please leave the house in a tidy condition.

Your stay

  • The house is designed for a maximum of 8 people (depending on your booking). A sofa serving as an emergency bed is located in the table-tennis room in the basement.
  • Additional people may only stay overnight by prior arrangement with the host.
  • Camping on the property is not permitted.

Caring for the furnishings

  • Please treat the furniture, household appliances and equipment with care.
  • Please let us know immediately about any damage or defects you notice – we are grateful for every report.
  • Please do not move or rearrange the furniture.
  • Please use candles only in safe glass holders and never leave them burning unattended.
  • Smoking is not permitted anywhere in the house.
  • Please use coasters on the wooden tables.

Ventilation and heating

  • Please air the rooms briefly and thoroughly each day with windows wide open – no permanently tilted windows during the cold season.
  • Please close the windows when it rains and when leaving the house.
  • Please do not set the heating above 21 °C.
  • Please do not overheat the bathrooms to dry laundry.

Waste separation

Please separate your waste according to the local guidelines:

  • Residual waste → “Residual waste” bin in the kitchen or the black wheelie bin
  • Paper & cardboard → “Paper” bin in the kitchen or the blue wheelie bin
  • Packaging (plastic, metal) → yellow bin in the kitchen or the yellow wheelie bin
  • Glass → please dispose of it yourself at the nearest glass container
  • Organic waste → brown wheelie bin (green organic-waste bags are in the flap of the waste separation unit)
  • Please do not dispose of bulky or hazardous waste in the house.
  • Please empty the bins into the outdoor wheelie bins regularly.
  • You will find bin bags in the upper flap of the waste collector in the kitchen (the green ones are for organic waste).

Kitchen

  • Please clean the kitchen after every use – worktop, stove and sink.
  • Please do not leave food out in the open to avoid attracting insects and rodents.
  • Please empty the fridge completely on departure and clean the crockery.
  • Please do not leave any food behind.

Games room

  • The games room with a table-tennis table, a dartboard and a shuffleboard is located in the basement.
  • Please do not enter the room in outdoor shoes.
  • Please handle the equipment with care.

Sauna

On the lower ground floor you will find a hybrid sauna (2 m × 1.5 m) with a classic sauna heater, infrared, a sound system and mood lighting. Sauna seat covers and a selection of infusions are ready for you. So that nobody comes to harm and the sauna stays in good condition, please observe the following rules.

Please be sure to read the quick guide and the safety instructions before use. If they are not observed, we cannot accept any liability, and any damage caused in this way is to be borne by you.

  • While the sauna is in use, please set the window to the tilted position and keep the room door closed.
  • Please never use the sauna heater and the infrared at the same time.
  • Please do not leave the sauna running unattended.
  • Please always place a towel underneath, or use the sauna seat covers provided.
  • Please use the infusions sparingly and do not cover the stones.
  • After use, please switch the sauna off, open the sauna door fully and air the room for at least 20 minutes with the window wide open. Please use the window stopper to hold it open until the sauna has cooled down, then close the window again.
  • Once it has cooled down, please always leave the sauna door slightly ajar.
  • After cooling down, please wipe the wooden benches with a barely damp cloth; the sauna floor should be wiped with water only (no cleaning agents).
  • Please report any damage or technical faults to us immediately.

Televisions

  • There are 5 televisions in the house. Please treat them with care and switch them off when not in use. Reception runs via the internet (EON app).
  • Please do not misplace the remote controls.
  • If you sign in to a personal account (e.g. Netflix), please remember to sign out again before departure.

Towels, bed linen and toilet paper

  • One hand towel and one bath towel are provided for each resident.
  • As these are coloured textiles, skin and hair products such as acne creams containing BPO, brightening and bleaching creams or hair dyes can cause permanent discolouration or bleaching. Please therefore avoid any contact between the textiles and such products.
  • Before departure, please strip the bed linen and simply place it together with the towels on the floor of the room.

Washing machine and tumble dryer

  • A washing machine and a tumble dryer are available in the bathroom in the basement.
  • After use, please leave the doors open so that they can dry out.
  • Please clean the dryer's lint filter after every use.

Safe

  • There is a safe in the lowboard in the dining room.
  • Please empty it before departure and be sure to leave it open.

Pets

  • Bringing pets – including dogs – is not permitted.
  • Where exceptions have been agreed in advance, the following applies: animals may not sleep on the furniture, and they must always be supervised while in the house.

Quiet hours and consideration

  • Quiet hours apply from 10:00 pm to 7:00 am.
  • Please keep music and loud conversation outdoors low from 10:00 pm.
  • Please be considerate of the neighbours – during the day as well.
  • Please arrange larger celebrations with external guests with us in advance.

Outdoor area – garden, lake and pond

  • The garden is laid out close to nature. Please do not eat any plants or fruit that you do not know for certain, and do not cut any plants or flowers.
  • Please keep an eye on your children – poisonous plants such as ivy or cherry laurel and their berries may be present.
  • The lake and the natural pond can pose a danger to children. Children who cannot swim confidently may stay at the lake, pond and jetty only under adult supervision.
  • Please do not step into the shoreline area of the natural pond (a lined, delicate marsh zone).
  • Please use the jetty with care. Jumping off the jetty is not permitted because of the shallow water (50–100 cm depending on the water level) and the associated risk of injury. To enter the lake, please use the bathing ladder only.
  • Please use the canoes and SUPs only if you have the appropriate experience, handle them with care and bring them ashore when they are not in use.
  • Please do not step into the immediate shoreline area behind the grass bed.
  • Campfires are not permitted.
  • Please do not barbecue too close to the house (minimum distance 1.5 m). The barbecue must be cleaned before departure – you will find the cleaning agent in the garden house. Please turn off the gas tap when the barbecue is not in use.
  • Please bring seat cushions and chairs from the lake into the garden house when it rains and before departure.
  • The side garden gate must be kept closed at all times.
  • Please park bicycles under the canopy at the side garden entrance and always lock them. Caution: the projecting canopy is low – please mind your head when passing by.

Parking

  • There are 3 parking spaces in front of the house. If you need more, please use the public car parks on the main road “Strandweg”.

Energy and water

  • Please do not set the temperature higher than 21 °C.
  • Please switch off lights and electrical appliances when leaving the house.
  • Please use water sparingly – for the sake of the environment.

Emergencies and contact

Emergency call
112 (fire brigade / ambulance) · 110 (police) · 116117 (out-of-hours medical service)
Host
Katrin Gille – Tel. 0151 22690959
Fire extinguisher
under the basement stairs
First-aid kit
in the highboard in the dining room
Fuse box
in the electrical room in the basement
Heating
in the basement behind the wooden slat wall – please do not make any settings or changes

Of course, something may occasionally get broken. Please just let us know so that we can put it right. Damage to fixtures, fittings and appliances will be charged to the tenant (glasses and crockery excepted).

We wish you a wonderful stay!